- measures to increase customer satisfaction;
- constant modernization of internal resources;
- realization of leadership role and commitment of management;
- active participation of employees in the planning, implementation and evaluation of all activities in the processes of production and provision of services;
- identifying and managing processes that contribute to customer satisfaction;
- continuous improvement of product quality and service delivery;
- decision-making based on collected and analyzed data related to service delivery processes;
- developing partnerships with suppliers;
- the policy is communicated to be understood and applied within the organization;
- the policy is maintained and made available to relevant stakeholders.